Urner Barry's preferred carrier is UPS and therefore requires a street address. Every item shipped out of our warehouse is fully insured. Delivery time via Ground can range from 1 to 6 business days (see map for transit times). Air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at UPS.
If a shipped order was lost or damaged, UPS will conduct an investigation. Please contact Urner Barry to initiate a tracer. If the package is not located, UPS will process a claim for the package. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Urner Barry and the replacement item(s) will be shipped out.
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to return authorization from Urner Barry. Remember, the cost of shipping will be deducted from your total refund.
In order to return an item, you need to first obtain return authorization from Urner Barry by calling 732-240-5330 or e-mailing firstname.lastname@example.org. Please place the original package into a shipping carton; and include the invoice and the reason for the return. If defective, please specify the defect. We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.